David, this is a good question and the challenge to selling a great backpack.
You need to follow this page for the next three years and your question will be extremely answered.
How do we explain the difference between Hiking and Traveling when generally only a traveler of over one years starts to realize the value specific benefits of a bag.
We will be putting up 100's of videos
Thousands of Photos
This is why I am dwelling on the term Marketing Automation here. Frequently ask questions, pro and cons need presented in a manner that can easily be understood without confusion.
I was explaining and asking Boy Genius yesterday about Shopping Carts.
"Why do backpack companies only show 2-3 photos and expect a person to buy a backpack?"
There should be at least 50-100 and if a reader request a different view, the company should take the photo and add it.
If I am showing a buckle, the reasons why this buckle was chosen needs explained. Then if I want to sell the best possible bag, I need to allow readers to suggest better buckles.
Did you get an instruction manual with your backpack? If not, maybe the vendor does care how you backpack experience is, they only want the money.
Really excellent photo of the careless "daypacker" in Pana, when people come to popular destinations, they often become relaxed and careless.
When I lived in Guate, I would always advise visitors going to the crowded Solola Market, worked by professional thieves and pickpockets, to avoid bringing expensive camera, leave passport and other valuables locked up and put cash three of four places on your person, I saved one Spanish friend of mine a bundle, saw him get "hit" for the Q35 (then about = $6 US) he had in his pocket, no more, on my advice, oh some of those pros.. guys (and gals too) can steal your socks without taking your shoes off!
A suggestion..with each backpack sold, attach a url with a password for users where you have safety and security advices up and instructions in utilizing the pack to the maximum.....
click on and read http://www.goodtimebob.com/safety.htm 'pack security' Bob has been traveling to Latin America since 1970.
All the good advice in the world not much good if people get careless and vulnerable, in any croed of 100, 99 are honest hard working persons, it's that ONE thief out of 100 that can ruin a journey!
Seen it time and time gain.
Be aware out there.
Good luck marketing. Get a good logo..recognition sells.