E-mail sucks, chatting is no good, and talking on the telephone is horrible, but sending a screen shot with graphic changes is best.
Techs are Anal, they are not Intuitive / Solution: Send screenshots
Techs do not believe they have any responsibily to understand, the burden is on the client to explain something they truly do not understand; it is a Catch 22, if I already knew the solution, I would explain it... aagh.
Screenshot Defined: "A screenshot, or screen capture, is a picture taken of your computer's desktop. This may include the desktop background, icons of files and folders, and open windows. It may also include whatever is being displayed by currently running programs. Screenshots are and easy way to save something you see on the screen, such as an open window, image, or text article. However, because screenshots are saved in an image format, the text saved in a screenshot will not be editable."
- Tech Terms
I took this Screenshot of TripAdvisor.com, and I can mark it up, and send to the tech, and a picture does tell the story better.
Pretty much, if you do not know the proper term, they do not understand.
Therefore, communication is futile, it is not that they do not want to help, they just cannot understand normal humans.
Invariably, they will write back with another question, and not just give you solutions to the five possible answers.
Solution: You take a screenshot, then you change with a graphic program, mark it up, and send to them.
How to take a screen shot video:
Press prt-scr at top right end of keyboard, but here is video. If you have a Mac, buy a new one, or admit a Mac does not make you smart.
You need a graphic program, this is a program that will allow you to markup or make lines pointing the problems. Or a great idea is to find examples of what you want to happen, take a screen shot, mark it up, point with arrows, and maybe with hope, the web person will understand.
Truly, the easy way, is to have the Webmaster come to the office, pay him or her by the hour, but this is not truly what works, a site evolves, it is never completed, it is a process not an event
Here is FREE Image Program, why free, because you can never lose, and if you truly knew Photoshop or Corel, you do not need a webmaster. Or, maybe you are smart enough to delegate to people who want to do this stuff.
Save As a JPG or PNG, all the other things are problem children.
Ok, now take a screenshot, then paste into Paint.net, the "save as" onto your computer. Mark it up, draw arrows, and attach and send to the Webmaster.
Another solution is to allow the tech to have access to your computer, then he can watch what you click on, while the two of you talk on the phone.
Andy, If you are using Windows Vista or Windows 7 you can use a program already installed on your computer called Snipping Tool in order to create your screenshot. It is really easy to use and will even attach the jpg file on a new email for you or even the full capture right on your email.
awesomescreenshot.com is the best to use for explaining website changes/editing, everything is included from drawing circles, arrows, text and you can step back and forth then save the shot as a picture to email.