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Empathy Impaired

Empathy Impaired
I keep searching for a term to describe a condition of the mind I see or experience daily.
I was in the internet cafe this morning.
Two ladies from Germany were buying a bus to Koh Tao, maybe a cost of 500 Baht or about 13 dollars U.S.
They say,
- Can I pay with Credit Card? -
I do not even want to explain, it is just too stupid.
I could see the grimace in the Thailand girls face as she said no.
Empathy Impaired