Hotel Reviews Ping Pong
Previous Posts
The eBay feedback system USED to work really well because the seller could leave feedback for the buyer too. You can't do that with a Hotel. You can't do that with eBay any more for that matter...
With hotel sites there is not really a way to correct a problem quick enough. I would imagine that there are many people that have a not so hot experience and do not talk to the management about it at the time and just talk about it on a place like tripadvisor.com or something.
Once this comment is posted, the hotel has no way of fixing it and then everyone that reads it will assume that is just how things are until enough good comments push the poor comment "below the line" so that it can not be seen so easily. the hotel could then (potentially) loose business because someone was having an episode of PMS...
I agree that there are likely 1000 happy campers to every mad person, so it seems to me that another question is "how do you get a happy person to review a hotel"?