Hotel Reviews Ping Pong
A thought has been playing ping-pong in my brain now for years; I wonder why Hotel Review on Hotel Sites are edited? I wonder why comments on Blogs are moderated and stop the really bad grammar and spelling?
Bangkok, Thailand Khao San Road Area
Friday, July 11, 2008Blog of Andy HoboTraveler.com
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I moderate to stop the trolls who wish to provoke for fun, or use profanity that causes problems for the site theme as defined by the words in the site, however most other comments I let fly.
I think there is revelation in the words a person uses, the misspellings, their name, and the way they construct a sentence. I would never ever criticize the way a China or Thailand person spells or writes in comments, this person is already 10 times better then me, I am not out and about reading Chinese Blogs, I am clueless.
However, why are Hotel Reviews edited, I almost never see a bad review on a Five Star Hotel where the site would make a higher commission, however do see them on the cheap ones. I do see this as manipulation of the audience and not reviews.
A review is to me, anything goes, providing polite, no profanity, not trying to provoke, and not the competition of the Hotel being reviewed.
Been thinking about this, maybe allow the Hotel a way for a rebuttal to the bad Hotel Reviews. I truly believe that 70 percent of Hotel Reviews of a hotel should be bad and 30 percent good if natural.
What is the saying, good news is told to 10 people while bad news is told to 20, so a Hotel Review is the same, people would naturally voice their complaints quicker then their Kudos.Hotel Reviews
Good news is told by one person, if at all. Bad news is told by 1,000. Content people stay quiet. Upset (or naturally miserable people) are never quiet.
Very good, and the reason I say most hotel reviews should be negative for the majority to be real, and the grammar, spelling and all the rest would be hurting.
The eBay feedback system USED to work really well because the seller could leave feedback for the buyer too. You can't do that with a Hotel. You can't do that with eBay any more for that matter...
With hotel sites there is not really a way to correct a problem quick enough. I would imagine that there are many people that have a not so hot experience and do not talk to the management about it at the time and just talk about it on a place like tripadvisor.com or something.
Once this comment is posted, the hotel has no way of fixing it and then everyone that reads it will assume that is just how things are until enough good comments push the poor comment "below the line" so that it can not be seen so easily. the hotel could then (potentially) loose business because someone was having an episode of PMS...
I agree that there are likely 1000 happy campers to every mad person, so it seems to me that another question is "how do you get a happy person to review a hotel"?
Easy for a hotel to get good reviews, they ask a person in the hotel to do this fo rthem. We already have a solution to stop this and hopefully stop their friends and the other hotels.
But normally the good reviews are too good of friends of hotel.