E Mail Etiquette
Business Email
E-mail Etiquette
Quote:
Due to the
nature of e-mail lists, as compared to Usenet or web-based forums, the rules of
etiquette are usually somewhat different. These differences can include:
- Top posting is generally accepted to a much greater degree, especially for business use. Compared to Usenet, the smaller audience and more reliable delivery method means the flow of conversation is often clear.
- A business e-mail account should not be used for personal correspondence. Since e-mails from a business account are considered official company communications, they may be monitored.
- If the original message was sent to multiple recipients, one should only reply to users for whom your message is pertinent.
- One should ask first before sending large attachments, unless the recipient requests attachments (for example, human resources personnel typically want a résumé attached when the sender is applying for a position).
- For mailing list administrators, including instructions for unsubscribing at the bottom of messages is considered good form.
- One should not use all UPPERCASE letters in an email. Uppercase letters imply shouting and may be considered rude.
- Subject lines are critical to proper email etiquette. A subject line should include a pertinent few words summarizing the subject of the email.
- When one replies to emails, they should always make certain the subject line of the email is still relevant to the reply.
- When one has not received a reply to a business email, it is customary to
send an inquiry message within two to five business days if a reply is
expected. This provides the recipient with a polite reminder and a backup in
case the original message was overlooked, intercepted, or inadvertently
deleted.
- Conversely, if a recipient cannot answer an email immediately, it is polite to reply with a short email confirming the email was received, following with a more complete reply when possible.
- Email content should be universally accessible. Not all computers are up to date and thus, in general email should not contain non-standard extensions.
Stop Quote
http://en.wikipedia.org/wiki/Netiquette
E-mail etiquette
http://en.wikipedia.org/wiki/Netiquette
E-mail etiquette
