We flew Continental from OKC to Houston, then to Cancun. My suitcase, Travel Pro, had only been used 1 time prior to this trip and was in perfectly new condition. When I received my suitcase in Cancun the most used handle had been completely yanked out of the side of the suitcase.It had been anchored down with 2 bolts with nuts, the baggage handler had to yank so hard to pull those bolts through metal and leather, I can NOT accept that as Nornal handling of my luggage. I saw on TV yesterday there have been 179,000 damaged and lost bags in 1 month on airlines. This should not be tolerated by the airlines. The baggage handlers should be held responsible and this kind of treatment would be less common. I will try to not fly Conitinental in the future! All the employees said was We dont cover handles SHAME ON YOU!!!
I traveled form Lahore to Doha to Housten to Calgary on 22-Oct, 2009.
I was on transit in Housten for one night. In Housten I inquired about my baggage, I was told that I will get my baggage at my final destination in Calgary.
When I reached Calgary on 23-Oct, 2009, I did not receive my baggage. I informed the Continental Airlines ground staff.
Till to date I am waiting for my baggage. This is really painful.